Orders are shipped within 24 working hours (excluding weekends and public holidays) from Normandy 🇫🇷

France

Relay Point
48h to 72h working days. Free from 30€

Standard: at home
48h to 72h working days

Colissimo with signature
48h to 72h working days

Express: Chronopost
The next day before 1 p.m. working day

Europe

Relay Point
2 to 4 working days. Free from 30€

Standard: at home
2 to 4 working days

Colissimo with signature
2 to 4 working days

Express: Chronopost
48 working hours

Learn more about delivery

We deliver worldwide :

France, DOM-TOM, Belgium, Switzerland, Luxembourg, Germany, Italy, United Kingdom, Ireland, Australia, Canada, USA...

Delivery to France is handled by our partners La Poste , Colissimo and Chronopost .

International delivery is made by La Poste, Colissimo or Chronopost, then by the local post office of the destination country.

The tracking of your order is visible on the La Poste website with your tracking number, available in the shipping confirmation received by email: www.laposte.fr/outils/suivre-vos-envois

If La Poste tracking is unavailable, please wait 48 hours, then click here by selecting "A mail tracking", and insert your tracking number.

Use your promo code when placing your order in the discount code section of your order summary .

Once the promo code is entered and validated, the amount will be automatically deducted from the subtotal.

Payment on our online store is 100% secure thanks to TLS/SSL (Secure Sockets Layer) encryption.

Payment is handled by one of our secure payment providers, depending on the payment method chosen: Shopify Payment (Carte Bleue, Visa, Mastercard and American Express), PayPal (4x free of charge available), Mollie (Belfius and Bancontact) or Scalapay (3x free of charge, no minimum purchase).

You can pay for your order by Carte Bleue , Visa , Mastercard , Apple Pay or American Express with our secure payment provider Stripe.

You can also use your PayPal account (payment in 4 installments without fees available), or pay in 3 installments without fees with Scalapay (no minimum purchase).

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For Europe (including Belgium, Luxembourg, Switzerland, Germany), you can pay by Bancontact, KBC/CBC, Belfius or Giropay with our secure payment provider Mollie.

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Payment by bank transfer is available when placing an order (at the end of the list of payment methods). Detailed instructions for making the transfer are displayed after confirming the order.

Bank transfer extends the processing time of your order by 1 to 2 business days. If the transfer is not received within 4 business days following the validation of your order, it is automatically cancelled.

For any questions or to change your payment method, please contact us .

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Payments by check are not accepted.

Please contact us as soon as possible: click here .

In order to deliver to you within 48 to 72 working hours, we prepare and ship your orders as quickly as possible.

As such, we cannot guarantee order changes or cancellations, but we will do our best to help.

When you place an order, it goes through several stages of verification to guarantee the highest level of security (this process takes a few minutes).

Once your order has been validated, you will receive a confirmation at the e-mail address indicated during your order (remember to check the spam junk mail in your mailbox), and you will be redirected to the "Thank you for your order" page.

If you have not received a confirmation email, you can contact us .

Your order is prepared and then shipped by our logistics teams in Cagny, near Caen in Normandy 🇫🇷

Jardin des Bijoux is committed to the quality of its jewelry.

All our jewelry is made of 316L stainless steel (identical to surgical instruments) and 925 silver , as indicated in the details of each piece of jewelry.

None of our jewelry contains lead or nickel.

Learn more about the quality of our jewelry

Our jewelry is water resistant and built to last!

We recommend rinsing your jewelry with clean water when it comes into contact with salt or cosmetic products, so that it continues to shine for a long time.

We recommend avoiding exposing your jewelry to perfume, chemicals or cosmetics for too long to preserve its shine.

Smart tip to prevent the chains of your necklaces from forming knots: when you store your necklaces, leave the clasp sticking out of your Jardin des Bijoux pouch!

For more advice on caring for your jewelry, see our page on caring for your jewelry .

Our jewelry does not contain any nickel .

They are made of 316L stainless steel (identical to surgical instruments), or 925 silver according to the indication given in the description of each jewel.

We do not sell to physical stores.

Our jewelry is exclusively available in our online store: www.jardin-des-bijoux.fr .

Visit our Returns and Exchanges Page .

You can return an item within 90 days of delivery.
Return costs are your responsibility and damaged or gifted products cannot be refunded.

Once your return request has been accepted, you will receive by email the return address of our logistics teams located in Normandy.

Learn more about returns and refunds