FAQs
Shipping
To France: free delivery in 48 to 72 working hours from 40€ of purchase.
For orders under €40, the shipping costs are €3.50.
Chronopost express delivery the next day before 1 p.m. (at the latest in 48 hours) excluding weekends and public holidays, after preparation of your order for €7.90.
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To Europe (Belgium, Luxembourg, Switzerland...): free delivery in 2 to 4 working days from 40€ of purchase.
For orders under €40, the shipping costs are €4.90.
Chronopost express delivery within 48 working hours (excluding weekends and public holidays) after preparation of your order for €11.90.
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Orders are prepared within 24 working hours (excluding weekends and public holidays).
We ship worldwide! France, DOM-TOM, Belgium, Switzerland, Luxembourg, Germany, Italy, United Kingdom, Ireland, Australia, Canada, USA...
Delivery to France and Europe is handled by our partners La Poste, Colissimo and Chronopost.
International delivery is made by La Poste, Colissimo or Chronopost, then by the local post of the country of destination.
The tracking of your order is visible on the La Poste website with your tracking number, available in the shipping confirmation received by e-mail: www.laposte.fr/outils/suivre-vos-envois
If La Poste tracking is unavailable, please wait 48 hours, then click here by selecting "A mail tracking", and insert your tracking number.
Payment
Payment on our site is 100% secure thanks to TLS/SSL (Secure Sockets Layer) encryption.
Payment is handled by one of our secure payment providers, depending on the payment method chosen: Stripe, PayPal, Amazon, Lydia, Mollie or Alma for payment in 3x free of charge from €50 of purchase.
You can pay for your order by credit/debit card, Visa, Mastercard, Apple Pay or American Express with our secure payment provider Stripe.
You can also use your PayPal account, your Amazon account via Amazon Pay, your Lydia account, or pay in 3x free of charge with Alma from a purchase of €50 .
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For Europe (in particular in Belgium, Luxembourg, Switzerland, Germany), you can pay by Bancontact, KBC/CBC, Belfius or Giropay with our secure payment provider Mollie.
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Payment by bank transfer is available when ordering (at the end of the list of payment methods). Detailed instructions for making the transfer are displayed after confirming the order.
The bank transfer extends the processing time of your order by 1 to 2 working days. If the transfer is not received within 4 working days following the validation of your order, it is automatically cancelled.
For any questions or to change the payment method, please contact us.
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Payments by check are not accepted.
If you have a promotional code giving a reduction on your order, you can use it when placing your order in the " discount code" section of the " Summary of your order ".
Once the promo code has been entered and validated, the amount will be automatically deducted from the final price.
Promotional codes cannot be combine.
Ordered
Your order is prepared and then shipped by our logistics teams in Caen (Normandy), France.
When you place an order, it goes through several stages of verification to guarantee the highest level of security (this process takes a few minutes).
Once your order has been validated, you will receive a confirmation at the e-mail address indicated during your order (remember to check the spam junk mail in your mailbox), and you will be redirected to the "Thank you for your order" page.
If you have not received a confirmation email, you can contact us.
Please contact us as soon as possible: click here.
In order to deliver to you within 48 to 72 working hours, we prepare and ship your orders as quickly as possible.
As such, we cannot guarantee order changes or cancellations, but we will do our best to help.
Jewelry
Jardin des Bijoux is committed to the quality of its jewellery.
All our jewels are made of 316L stainless steel (identical to surgical instruments) and 925 silver, as indicated in the detail of each jewel.
None of our jewelry contains lead or nickel.
Our jewelry are water resistant and built to last!
We recommend rinsing your jewelery with clear water when it comes into contact with salt or cosmetic products, so that it continues to shine for a long time.
We recommend avoiding leaving your jewelry in contact with perfume, chemicals or cosmetics for too long in order to preserve its shine.
Clever tip to prevent the chains of your necklaces from forming knots: when you store your necklaces, let the clasp protrude outside your Jardin des Bijoux pouch!
For more tips on caring for your jewelry, see our Taking Care of Your Jewelry page.
Our jewelry does not contain any nickel .
They are made of 316L stainless steel (identical to surgical instruments), or 925 silver according to the indication given in the description of each jewelry.
We do not sell to physical stores.
Our jewelry is exclusively available in our online store: www.jardin-des-bijoux.com.
Returns & Refunds
Visit our Returns and Exchanges Page.
You can return an item within 30 days of delivery.
Return costs are your responsibility and damaged or offered products cannot be refunded.
Once your return request has been accepted, you will receive the return address of our logistics teams located in Normandy (France) by e-mail.
